Terms & Conditions

Acceptance of Conditions. Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order via the internet or over the phone. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.

China Orchids provide delivery service to within 4 miles’ radius from our restaurant location. If your address is not in our delivery area; a message will appear on-screen notifying you.

  1. Payment

The owner of the card used for payment must present this card on receiving the order. Credit Card payments are handled in a secure environment using SSL technology to transfer details securely. We accept 3D secure transactions.

Our delivery drivers only carry up to £20 in change, payment must be in pound (£) sterling.

On line ordering can only be purchased with debit or card payment. Cash payment only for telephone order delivery.

We will accept debit card payment free of charge, if you like to make payment by credit card there is a 2.5% service charge on top of your purchase.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

  1. Returns & Refund

Due to the highly perishable nature of the goods we serve, returns must be notified within 30 minutes of you receiving your order.

In the event of China Orchids needing to issue a refund we will endeavour to credit your account within 7 – 10 working days. We will credit to the same credit card you made purchase with your order.

  1. Website Photos/Pictures

Food photographs on this site do not represent how your dishes will be deliver to you. In some cases, there will be differences between the photos displayed and the ingredients in the dishes delivered to you. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). If you are unsure of the ingredients/content/packaging of any dish, then please call and discuss this with our staff before ordering. All photographs are serving suggestion or simply represent generic raw ingredients.

  1. Minimum Age

You must be a minimum age of 18 to use the online ordering facility on our website.

  1. Minimum Order, Delivery Charge & Free Delivery

Minimum food order is £15 per order; our delivery charge is £2. Per order. Free delivery if your order amount is over £50.

  1. Address details

You agree to provide a valid POSTCODE, full address and contact telephone number with your order. If you provide incorrect details, we will be unable to deliver within any previously stipulated timescales provided by us. You agree not to withhold payment in circumstances where you were unable to provide a correct address or contact details.

  1. Cancellation

Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email) when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.

  1. Allergies

We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our kitchen.

  1. Delivery Times

We aim to deliver your order to the address provided within 30 to 45 minutes (as with all restaurants during busy times, it can take a while longer). For the fastest delivery times please try to order before 6:30pm, after 8:30pm, or place an advanced order. In some circumstances we will be able to notify you prior to ordering if we predict that we will be unable to deliver within the normal times, however on occasions it can be difficult to predict. If circumstances out of our direct control cause the delivery to be delayed, we will do our very best to keep you updated.

  1. Order Confirmation

We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order online or over the phone, the total price will be confirmed to you before the order is completed.

  1. Complaints / Requests

We will endeavour to handle all complaints for you ASAP. Please address any complaints or requests to the contact details contained on this website.

  1. Viruses

We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers.

  1. Cookies

This site uses session cookies for the purpose of tracking your progress through the checkout process and holding your shopping cart contents. By using this site, you consent to this cookie being placed on your computer and acknowledge that the site would otherwise not function accordingly.

  1. Contract

You are entering into a contract with Frater Limited T/A China Orchids for delivery of your order.

  1. Consent

By submitting your information, you consent to the use of that information as set out in the Privacy Policy Statement.

We reserve the right to refuse or withdraw any China Orchids offer prices, promotion or discount at any time.

  1. Liability

We will not be liable for any claims, losses, including but not limited too direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.